Frequently Asked Questions
Everything you need to know about our luxury plush collections.
What materials are used in your designer soft toys?
We use premium, hypoallergenic fabrics including organic cotton, faux fur, and velvet, ensuring each piece is as durable as it is soft to the touch.
Are your plush toys safe for infants?
Yes, all our products undergo rigorous safety testing and meet international CE and ASTM standards, featuring securely fastened eyes and non-toxic dyes.
How should I clean my designer soft toy?
To preserve the quality of the delicate fabrics, we recommend spot cleaning with a damp cloth or professional dry cleaning for more intricate designs.
Do you offer international shipping?
We ship our luxury collections worldwide. Delivery times vary by region, typically ranging from 5 to 12 business days for international orders.
What is your return policy?
We offer a 30-day return window for items in their original, unused condition with all designer tags attached.
Can I request custom embroidery or personalization?
Select items in our collection are eligible for bespoke embroidery. Please check the individual product page for personalization options before adding to cart.